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Frequently asked questions
Apparel & Merchandise Frequently Asked Questions
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General
Our Indy Concealment apparel and merchandise are made to order. Most items require approximately 2–5 business days for production before shipping. More than 50% of orders are shipped within 3 business days or less. Please note that production times do not include shipping. During holidays, high-volume periods, or unexpected production delays, fulfillment may take longer.
Expedited shipping may be available for certain orders and destinations. If you would like to upgrade your shipping method after placing your order, please contact us as soon as possible. Shipping upgrades depend on availability and must be arranged before the order has completed fulfillment. Expedited shipping does not shorten the time needed to manufacture your item.
Because our apparel and merchandise are custom-produced after ordering, changes and cancellations are time-sensitive. If your order has not entered production, we may be able to modify or cancel it. Once production has started, changes and cancellations may no longer be possible. Please contact Indy Concealment immediately if you need assistance.
Estimated Delivery Time (EDT) is the predicted date your order should arrive. It combines the estimated production time with the estimated shipping time. Delivery estimates are not guaranteed and may change due to production volume, carrier delays, weather, or other circumstances beyond our control.
Yes. Our apparel and select merchandise are produced specifically for each order through our professional fulfillment partner. This allows us to offer a variety of Indy Concealment branded products, sizes, and colors without maintaining large inventories. Production begins after your order is processed.
Yes, in most cases. Indy Concealment apparel is produced and shipped through a separate fulfillment partner, while our holsters, trigger guards, and other in-house products are fulfilled separately. If you purchase both types of merchandise in one order, you may receive multiple packages and tracking numbers with different delivery dates.
We recommend reviewing the size chart provided on each apparel product page before placing your order. Sizing and fit can vary between products and manufacturers. For the best results, compare the listed measurements with a similar garment you already own. Please review your selected size carefully before checkout.
Because our apparel is made to order, we do not accept returns or exchanges for incorrect size selection, color preferences, or changes of mind. Please review all product details and sizing information carefully before completing your purchase. Items that arrive defective, damaged, or incorrectly produced will be addressed under our Apparel Return Policy.
If your item arrives damaged, defective, or with a production error, please contact Indy Concealment within 30 days of delivery. Include your order number, a description of the issue, and clear photographs showing the problem. We will review the claim and work with our fulfillment partner to arrange an appropriate resolution, which may include a replacement or refund for qualifying issues.
Some merchandise is produced at different fulfillment facilities or requires separate packaging. As a result, items purchased together may arrive in separate shipments. This is normal and does not necessarily mean anything is missing from your order. Additional tracking information may be provided as remaining items ship.
For questions about your Indy Concealment apparel or merchandise order, please contact us directly at support@indyconcealment.com. Include your order number and a brief description of your question or concern. Our team will be happy to assist you and coordinate with our fulfillment partner when necessary.
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