Indy Concealment – Print-on-Demand Merchandise Return & Refund Policy

Applies to All Made-to-Order Apparel & Merchandise

At Indy Concealment, customer satisfaction is important to us. We strive to provide quality products and a positive shopping experience.

Our branded apparel and merchandise are produced individually through our third-party print-on-demand fulfillment partner. Because each item is made specifically when an order is placed, the following return and refund policy applies.

1. All Sales Are Final

All print-on-demand merchandise sales are considered final once an order enters production.

We do not accept returns, exchanges, or refunds for the following reasons:

• Incorrect size or color selected by the customer.

• Changes of mind or buyer's remorse.

• Personal preferences regarding fit, style, or appearance.

• Accidental orders or incorrect product selections after production has begun.

• Normal variations in color or appearance between product images and the finished merchandise.

We encourage customers to carefully review product descriptions, sizing charts, available colors, and order details before completing their purchase.

2. Damaged, Defective, or Incorrect Merchandise

If your merchandise arrives damaged, defective, misprinted, or differs materially from what you ordered, we will work to make it right.

Please contact us within 30 calendar days of receiving your order.

To assist with your claim, please provide:

• Your order number.

• A brief description of the issue.

• Clear photographs showing the damage, defect, or incorrect merchandise.

Once the issue has been reviewed and verified, we will arrange an appropriate replacement or refund at no additional cost to you.

In most cases, returning the defective or incorrect item will not be necessary.

3. Lost or Missing Shipments

If your order has not arrived by its estimated delivery date, please contact us so we can review the shipment and tracking information.

Claims for packages lost in transit must be reported within 30 calendar days of the estimated delivery date.

Confirmed lost shipments will be eligible for replacement or refund.

4. Incorrect Shipping Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

Indy Concealment is not responsible for delivery failures resulting from incorrect or incomplete addresses supplied by the customer.

If a shipment is returned because of an incorrect address, additional shipping charges may apply to have the merchandise reshipped.

5. Order Cancellations and Changes

Because merchandise is made to order, production may begin shortly after your purchase is submitted.

Cancellation or modification requests must be made before an order enters production and are not guaranteed.

Once production has started, orders cannot be canceled, modified, or refunded except as otherwise provided in this policy.

6. Refund Processing

Approved refunds will be issued to the original payment method used at checkout.

Please allow additional processing time for your bank or payment provider to complete the refund.

7. Separate Fulfillment and Shipping

Print-on-demand merchandise may be manufactured and shipped separately from Indy Concealment holsters, trigger guards, and other in-house products.

Orders containing multiple products may arrive in separate packages with different tracking numbers and delivery dates.

8. Contact Information

If you experience an issue with your merchandise or have questions about this policy, please contact us:

Indy Concealment LLC

Email: support@indyconcealment.com

Website: www.indyconcealment.com

Please include your order number when contacting us regarding a purchase.

9. Policy Applicability

This policy applies exclusively to Indy Concealment print-on-demand apparel and merchandise fulfilled by third-party production partners.

Our standard Return & Refund Policy applies separately to eligible holsters, trigger guards, accessories, and other products manufactured or fulfilled directly by Indy Concealment.

Nothing in this policy limits any consumer rights or remedies that cannot legally be excluded under applicable law.